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Review the 'Device is Down' Process & Notification Email #3

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danieltsoukup opened this issue Nov 1, 2024 · 1 comment
Open

Review the 'Device is Down' Process & Notification Email #3

danieltsoukup opened this issue Nov 1, 2024 · 1 comment
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communication website, posts, presentations, etc processes

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@danieltsoukup
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Goal: review our process around reacting to devices going offline and the message that is automatically sent out when a registered device goes offline.

Message:

  • What should be included?
  • Wording, branding, etc.
    Process:
  • Link to troubleshooting documents for reconnecting/resetting the device? How can they reach out? Is there a support@tracket.info?
  • What cadence should we have with follow-up emails? (at 30 mins - 1 day - 1 week?)
@danieltsoukup danieltsoukup added communication website, posts, presentations, etc processes labels Nov 1, 2024
@danieltsoukup
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cc @gabesawhney @mbechtel

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@danieltsoukup