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nhif-faq.html
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---
layout: nhif-faq
title: NHIF FAQ
---
<div class="container">
<h1>NHIF Frequently Asked Questions</h1>
<em>By Cecilia Karanja</em> (<a href="https://twitter.com/ModernMomHq" target="blank">@ModernMomHq</a>)
<br/><br/>
<p>I've been getting so many questions in the comments that I decided to compile the most frequently asked,
get the answer from NHIF staff and list them here. You can also contact NHIF with your queries by
calling these toll free line... 0800 720 601, (020) 2723255/56, (020) 2714793/94, (020) 2722527.
Kindly go through the list to see if your question has been answered below before leaving a comment.</p>
<br/>
<div class="panel-group" id="faqAccordion">
<div class="panel panel-default ">
<div class="panel-heading accordion-toggle question-toggle collapsed" data-toggle="collapse" data-parent="#faqAccordion"
data-target="#question0">
<h4 class="panel-title">
<a href="#" class="ing">How long after registration can you access the NHIF services?<span class="glyphicon glyphicon-plus pull-right"></span></a>
</h4>
</div>
<div id="question0" class="panel-collapse collapse" style="height: 0px;">
<div class="panel-body">
<p>For the informal sector, you have to wait for 60 days while for the formal sector you only
wait for 30 days.</p>
</div>
</div>
</div>
<div class="panel panel-default ">
<div class="panel-heading accordion-toggle collapsed question-toggle" data-toggle="collapse" data-parent="#faqAccordion"
data-target="#question1">
<h4 class="panel-title">
<a href="#" class="ing">How long does it take for a dependant to access services after being added to the plan?<span class="glyphicon glyphicon-plus pull-right"></span></a>
</h4>
</div>
<div id="question1" class="panel-collapse collapse" style="height: 0px;">
<div class="panel-body">
<p>Immediately</p>
</div>
</div>
</div>
<div class="panel panel-default ">
<div class="panel-heading accordion-toggle collapsed question-toggle" data-toggle="collapse" data-parent="#faqAccordion"
data-target="#question2">
<h4 class="panel-title">
<a href="#" class="ing">How long do Mpesa Payments take to feature in your statement?<span class="glyphicon glyphicon-plus pull-right"></span></a>
</h4>
</div>
<div id="question2" class="panel-collapse collapse" style="height: 0px;">
<div class="panel-body">
<p>Between 24 and 48 hrs, but some payments are even instant.</p>
</div>
</div>
</div>
<div class="panel panel-default ">
<div class="panel-heading accordion-toggle collapsed question-toggle" data-toggle="collapse" data-parent="#faqAccordion"
data-target="#question3">
<h4 class="panel-title">
<a href="#" class="ing">What happens if you have not paid for long and you need to resume?<span class="glyphicon glyphicon-plus pull-right"></span></a>
</h4>
</div>
<div id="question3" class="panel-collapse collapse" style="height: 0px;">
<div class="panel-body">
<p>You can either pay the backlog and the penalties, or you can just pay the principal amount
and wait for 60 days to access the services.</p>
</div>
</div>
</div>
<div class="panel panel-default ">
<div class="panel-heading accordion-toggle collapsed question-toggle" data-toggle="collapse" data-parent="#faqAccordion"
data-target="#question5">
<h4 class="panel-title">
<a href="#" class="ing">What do you do if you cannot remember your NHIF number?<span class="glyphicon glyphicon-plus pull-right"></span></a>
</h4>
</div>
<div id="question4" class="panel-collapse collapse" style="height: 0px;">
<div class="panel-body">
<p>Just make a call to NHIF using one of the contact numbers given above and you'll be sorted.
The numbers are toll free. You can also get your number by texting ID **** to 21101 where
**** is your ID number and the message you receive will indicate your NHIF membership number.</p>
</div>
</div>
</div>
<div class="panel panel-default ">
<div class="panel-heading accordion-toggle collapsed question-toggle" data-toggle="collapse" data-parent="#faqAccordion"
data-target="#question5">
<h4 class="panel-title">
<a href="#" class="ing">How do you go about changing your preferred hospital?<span class="glyphicon glyphicon-plus pull-right"></span></a>
</h4>
</div>
<div id="question5" class="panel-collapse collapse" style="height: 0px;">
<div class="panel-body">
<p>You can only do this twice a year. What you do is wait for a call for registration for the
preffered hospital and visit an NHIF branch to do this. If you have a very solid reason as
to why you need to change before a call is made, you can always visit your nearest NHIF branch.
</p>
</div>
</div>
</div>
<div class="panel panel-default ">
<div class="panel-heading accordion-toggle collapsed question-toggle" data-toggle="collapse" data-parent="#faqAccordion"
data-target="#question6">
<h4 class="panel-title">
<a href="#" class="ing">When is the deadline for payments?<span class="glyphicon glyphicon-plus pull-right"></span></a>
</h4>
</div>
<div id="question6" class="panel-collapse collapse" style="height: 0px;">
<div class="panel-body">
<p>It is on the 9th of every month.</p>
</div>
</div>
</div>
<div class="panel panel-default ">
<div class="panel-heading accordion-toggle collapsed question-toggle" data-toggle="collapse" data-parent="#faqAccordion"
data-target="#question7">
<h4 class="panel-title">
<a href="#" class="ing">If I miss the deadline, what are the payments?<span class="glyphicon glyphicon-plus pull-right"></span></a>
</h4>
</div>
<div id="question7" class="panel-collapse collapse" style="height: 0px;">
<div class="panel-body">
<p><strong>If your employer misses the deadline, he pays twice the principal.</strong> For the
informal contributors, you pay the principal plus 50% of the principle. In other words, if
you are to pay on, let's say 12th, instead of paying the normal Ksh. 500 you pay Ksh.750.</p>
</div>
</div>
</div>
<div class="panel panel-default ">
<div class="panel-heading accordion-toggle collapsed question-toggle" data-toggle="collapse" data-parent="#faqAccordion"
data-target="#question8">
<h4 class="panel-title">
<a href="#" class="ing">How do I get my NHIF Statement Online?<span class="glyphicon glyphicon-plus pull-right"></span></a>
</h4>
</div>
<div id="question8" class="panel-collapse collapse" style="height: 0px;">
<div class="panel-body">
<p>This online feature and others are set to be launched in the next few weeks. Keep it here and
we'll keep you posted.</p>
</div>
</div>
</div>
<div class="panel panel-default ">
<div class="panel-heading accordion-toggle collapsed question-toggle" data-toggle="collapse" data-parent="#faqAccordion"
data-target="#question9">
<h4 class="panel-title">
<a href="#" class="ing">Where do I get additional NHIF information?<span class="glyphicon glyphicon-plus pull-right"></span></a>
</h4>
</div>
<div id="question9" class="panel-collapse collapse" style="height: 0px;">
<div class="panel-body">
<p>Just visit their website at <a href="http://www.nhif.or.ke">http://www.nhif.or.ke</a> and you'll
be able to get all the latest and some more.</p>
</div>
</div>
</div>
<div class="panel panel-default ">
<div class="panel-heading accordion-toggle collapsed question-toggle" data-toggle="collapse" data-parent="#faqAccordion"
data-target="#question10">
<h4 class="panel-title">
<a href="#" class="ing">How much will NHIF pay for me when I receive treatment?<span class="glyphicon glyphicon-plus pull-right"></span></a>
</h4>
</div>
<div id="question10" class="panel-collapse collapse" style="height: 0px;">
<div class="panel-body">
<p>This depends on the hospital you choose to visit. There are three categories of NHIF Accredited
Hospitals and each category has a different contract with NHIF. Visit the linked post to
see which category your hospital falls under and how much NHIF will pay for you.</p>
</div>
</div>
</div>
<br/>
<h4><strong>Polite Disclaimer:</strong></h4>
<p>I am not NHIF and I have never been affiliated to them in any way. If you have specific issues, kindly
contact NHIF directly or visit your nearest branch for assistance.</p>
<br />
<p>Read more: <a href="http://www.kenya.info.ke/2015/06/how-to-check-nhif-account-contributions.html#ixzz4ud0QDUcn"
target="blank">http://www.kenya.info.ke/2015/06/how-to-check-nhif-account-contributions.html#ixzz4ud0QDUcn</a></p>
<p>Follow us: <a href="https://twitter.com/ModernMomHq" target="blank">@ModernMomHq</a> on
Twitter.
</p>
</div>