Bug: App crashing on launch

[pdmaclellan]

Description

I have been using this product for 2+ years with no issues. Recently upgraded to ver 3.0.8.0. When opening the app the first time in the day it takes between 30-60 seconds to open. Sometimes longer. Once opened I can close the app and reopen it and it opens as expected very quickly. At times it randomly freezes.

Steps To Reproduce

Open the Files App
Wait

Requirements

See above description

Files Version

3.0.8.0

Windows Version

Windows 11 Pro 22621.2428

Log File

debug.log

[Josh65-2201]

Thanks for the report,

• The slow initial startup is expected as it has to start the processes and will hopefully improved over time. Feature: Improving Performance, optimizations, reliability and codebase  #4180 is tracking these improvements.
• Can you see if the crashing is an issue in the preview version. https://files.community/download

[pdmaclellan]

Thanks Josh, That would be a concern if this is expected behavior. Much too long a wait and the app freezing makes it unreliable. It hasn't been in the past and as mentioned have been using this product for years. I will uninstall current version and install the preview version and be sure to provide some feedback. From: Josh65-2201 ***@***.***> Sent: Friday, November 24, 2023 8:54 AM To: files-community/Files ***@***.***> Cc: Dean MacLellan ***@***.***>; Author ***@***.***> Subject: Re: [files-community/Files] 30-60 second latency when opening Files, app freezing/crashing (Issue #14053) Thanks for the report, * The slow initial startup is expected as it has to start the processes and will hopefully improved over time. #4180<#4180> is tracking these improvements. * Can you see if the crashing is an issue in the preview version. https://files.community/download - Reply to this email directly, view it on GitHub<#14053 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AL2DNNDDUBBEPHAWMPUSXRTYGCRIPAVCNFSM6AAAAAA7ZFGYOGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMRVG4YDSNRUGY>. You are receiving this because you authored the thread.Message ID: ***@***.******@***.***>>

[yaira2]

That would be a concern if this is expected behavior. Much too long a wait and the app freezing makes it unreliable. It hasn't been in the past and as mentioned have been using this product for years.

With which version did this issue first start occurring?

[pdmaclellan]

I first noticed this on 3.0.8.0. I have since uninstall that version an installed the “Preview”. Error screen on launch stating possibly not enough permissions. Hit launch a second time and app opened. Same slowness opening the app. It also froze. Had to move in onto other things. So back to File explorer for now. I will try this on another device later today. I also noticed exporting settings seems to work and produces the zip file but importing the settings does not. That was with both versions, 3.0.8.0 and the Preview. Get Outlook for iOS<https://aka.ms/o0ukef>

…

________________________________ From: Yair ***@***.***> Sent: Friday, November 24, 2023 9:44:22 AM To: files-community/Files ***@***.***> Cc: Dean MacLellan ***@***.***>; Author ***@***.***> Subject: Re: [files-community/Files] 30-60 second latency when opening Files, app freezing/crashing (Issue #14053) That would be a concern if this is expected behavior. Much too long a wait and the app freezing makes it unreliable. It hasn't been in the past and as mentioned have been using this product for years. With which version did this issue first start occurring? — Reply to this email directly, view it on GitHub<#14053 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AL2DNNGZI34NLP6KRD2HHDLYGCXENAVCNFSM6AAAAAA7ZFGYOGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMRVG43TAOBWHA>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[pdmaclellan]

debug.log

Version 3.0.11.0 debug

[yaira2]

I see two crashes in the log file

2023-11-24 09:20:20.1345|Warning|System.InvalidCastException: Unable to cast object of type 'System.Text.Json.JsonElement' to type 'Files.Core.Data.Enums.BackdropMaterialType'.
   at Files.App.Helpers.AppSystemBackdrop.OnSettingChanged(Object sender, SettingChangedEventArgs e)
   at Files.App.Utils.Serialization.BaseJsonSettings.RaiseOnSettingChangedEvent(Object sender, SettingChangedEventArgs e)
   at Files.App.Services.Settings.UserSettingsService.ImportSettings(Object import)
   at Files.App.ViewModels.Settings.AdvancedViewModel.ImportSettingsAsync()
2023-11-24 09:20:20.7547|Error|System.AggregateException: A Task's exception(s) were not observed either by Waiting on the Task or accessing its Exception property. As a result, the unobserved exception was rethrown by the finalizer thread. (The object has been closed.

The given object has already been closed / disposed and may no longer be used.)
 ---> System.ObjectDisposedException: The object has been closed.

The given object has already been closed / disposed and may no longer be used.
   at WinRT.ExceptionHelpers.<ThrowExceptionForHR>g__Throw|39_0(Int32 hr)
   at ABI.Microsoft.UI.Composition.SystemBackdrops.ISystemBackdropControllerWithTargetsMethods.RemoveSystemBackdropTarget(IObjectReference _obj, ICompositionSupportsSystemBackdrop systemBackdropTarget)
   at Files.App.Helpers.AppSystemBackdrop.OnTargetDisconnected(ICompositionSupportsSystemBackdrop disconnectedTarget)
   at ABI.Microsoft.UI.Xaml.Media.ISystemBackdropOverrides.Do_Abi_OnTargetDisconnected_1(IntPtr thisPtr, IntPtr disconnectedTarget)
--- End of stack trace from previous location ---
   at WinRT.ExceptionHelpers.<ThrowExceptionForHR>g__Throw|39_0(Int32 hr)
   at ABI.Microsoft.UI.Xaml.IWindow2Methods.set_SystemBackdrop(IObjectReference _obj, SystemBackdrop value)
   at Files.App.MainWindow.InitializeApplicationAsync(Object activatedEventArgs)
   at CommunityToolkit.WinUI.DispatcherQueueExtensions.<>c__DisplayClass2_0.<<EnqueueAsync>b__1>d.MoveNext()
   --- End of inner exception stack trace ---

[NoxArt]

I also had a crash after start today, but there is no error or warning in debug.log

This is in Event viewer

Faulting application name: Files.exe, version: 1.0.0.0, time stamp: 0x6531c3a8
Faulting module name: Microsoft.UI.Input.dll, version: 10.0.22624.1051, time stamp: 0xb0e6654a
Exception code: 0xc0000005
Fault offset: 0x00000000000137cd
Faulting process id: 0x0x7EE0
Faulting application start time: 0x0x1DA1F0FBD84FCCE
Faulting application path: C:\Program Files\WindowsApps\49306atecsolution.FilesUWP_3.0.8.0_x64__et10x9a9vyk8t\Files.App\Files.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1049.117.0_x64__8wekyb3d8bbwe\Microsoft.UI.Input.dll
Report Id: eff55426-9a7c-48df-a056-f16180225276
Faulting package full name: 49306atecsolution.FilesUWP_3.0.8.0_x64__et10x9a9vyk8t
Faulting package-relative application ID: App

[yaira2]

@pdmaclellan what do you have set for the backdrop material?

[pdmaclellan]

Dark Theme, Mica Alt, Default Background

[yaira2]

Can you try changing the backdrop to none?

[pdmaclellan]

If by "none" you are referring to "default" that is what it is set to. I have uninstalled the program for now. From: Yair ***@***.***> Sent: Monday, November 27, 2023 1:35 PM To: files-community/Files ***@***.***> Cc: Dean MacLellan ***@***.***>; Mention ***@***.***> Subject: Re: [files-community/Files] Bug: App crashing on launch (Issue #14053) Can you try changing the backdrop to none? - Reply to this email directly, view it on GitHub<#14053 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AL2DNNAXYUI4GFA3R4745SLYGTMN5AVCNFSM6AAAAAA7ZFGYOGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMRYGQYDCOBQG4>. You are receiving this because you were mentioned.Message ID: ***@***.******@***.***>>

[yaira2]

@pdmaclellan can you check the latest preview build to see if this is resolved? https://files.community/download/preview

[pdmaclellan]

* Uninstalled previous * Rebooted * Download Preview from link below * Choose "Install" * Choose launch * ***@***.*** Dean From: Yair ***@***.***> Sent: Tuesday, January 23, 2024 1:17 PM To: files-community/Files ***@***.***> Cc: Dean MacLellan ***@***.***>; Mention ***@***.***> Subject: Re: [files-community/Files] Bug: App crashing on launch (Issue #14053) @pdmaclellan<https://github.com/pdmaclellan> can you check the latest preview build to see if this is resolved? https://files.community/download/preview - Reply to this email directly, view it on GitHub<#14053 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AL2DNNDKTII3SOOPFK2XJELYP75AHAVCNFSM6AAAAAA7ZFGYOGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSMBWGY2DONRYGU>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[yaira2]

Did it work?