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Reporting issues

ftbastler edited this page May 17, 2015 · 15 revisions

Found a bug or a problem? We are sorry. However, we try to fix all bugs as quick as possible. Here is how to make that easier for us.

Gather error messages and logs

Search your log directory at application/storage/logs for a file named after the current date (such as laravel-2015-05-03.log). Open it and check if there are any error messages. If there are - include them with your issue. You should replace private information with something like xxx...

Search for the issue

Check if the issue already exists. If it does, just add a comment including the error messages and logs you just gathered, together with any additional information.

If you are really cool you can also google a bit about the error message. If it is a PHP or server related issue most of the time there are already some hints or solutions on the internet.

Create a new issue

If a similar issue does not exist, submit a new issue including all error messages, logs and additional information. Make sure to describe what you were expecting and what you got instead. And please, at least try to write correct/understandable English. It is also helpful to post the URL of where you tried to install/installed the app so the developers can have a look.

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