Unable to use duplicate app anymore

[pippo73]

The bug

After a long processo o loading all my pics on the pc I'm no more able to use the deduplication function

The OS that Immich Server is running on

proxmox lxc Linux mc-multimedia 6.8.12-5-pve #1 SMP PREEMPT_DYNAMIC PMX 6.8.12-5 (2024-12-03T10:26Z) x86_64 GNU/Linux

Version of Immich Server

v1.123.0

Version of Immich Mobile App

none

Platform with the issue

• Server
• Web
• Mobile

Your docker-compose.yml content

name: immich
services:
  power-tools:
    container_name: immich_power_tools
    image: ghcr.io/varun-raj/immich-power-tools:latest
    ports:
      - "8001:3000"
    env_file:
      - .env


  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    extends:
      file: hwaccel.transcoding.yml
      service: quicksync # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:eaba718fecd1196d88533de7ba49bf903ad33664a92debb24660a922ecd9cac8
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
healthcheck:
      test: >-
        pg_isready --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" || exit 1;
        Chksum="$$(psql --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" --tuples-only --no-align
        --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')";
        echo "checksum failure count is $$Chksum";
        [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      start_interval: 30s
      start_period: 5m
    command: >-
      postgres
      -c shared_preload_libraries=vectors.so
      -c 'search_path="$$user", public, vectors'
      -c logging_collector=on
      -c max_wal_size=2GB
      -c shared_buffers=512MB
      -c wal_compression=on
    restart: always

volumes:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library
# The location where your database files are stored
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=Europe/Paris

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=postgres

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=user
DB_DATABASE_NAME=password



###########
# powerTools
###########

IMMICH_API_KEY=1234567890 # your_immich_api_key
IMMICH_URL = "http://192.168.0.2:2283" # Your immich instace ip address and port
EXTERNAL_IMMICH_URL = "https://my.FQDN.xyz" # External address of immich

IMMICH_LOG_LEVEL=debug

Reproduction steps

Try to connect with the admin user to the deduplicate page
After some time I get an error windows with the following error

Relevant log output

<!DOCTYPE html>
<!--[if lt IE 7]> <html class="no-js ie6 oldie" lang="en-US"> <![endif]-->
<!--[if IE 7]>    <html class="no-js ie7 oldie" lang="en-US"> <![endif]-->
<!--[if IE 8]>    <html class="no-js ie8 oldie" lang="en-US"> <![endif]-->
<!--[if gt IE 8]><!--> <html class="no-js" lang="en-US"> <!--<![endif]-->
<head>


<title>my.FQDN.xyz | 524: A timeout occurred</title>
<meta charset="UTF-8" />
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=Edge" />
<meta name="robots" content="noindex, nofollow" />
<meta name="viewport" content="width=device-width,initial-scale=1" />
<link rel="stylesheet" id="cf_styles-css" href="/cdn-cgi/styles/main.css" />


</head>
<body>
<div id="cf-wrapper">
    <div id="cf-error-details" class="p-0">
        <header class="mx-auto pt-10 lg:pt-6 lg:px-8 w-240 lg:w-full mb-8">
            <h1 class="inline-block sm:block sm:mb-2 font-light text-60 lg:text-4xl text-black-dark leading-tight mr-2">
              <span class="inline-block">A timeout occurred</span>
              <span class="code-label">Error code 524</span>
            </h1>
            <div>
               Visit <a href="https://www.cloudflare.com/5xx-error-landing?utm_source=errorcode_524&utm_campaign=my.FQDN.xyz" target="_blank" rel="noopener noreferrer">cloudflare.com</a> for more information.
            </div>
            <div class="mt-3">2024-12-20 19:05:00 UTC</div>
        </header>
        <div class="my-8 bg-gradient-gray">
            <div class="w-240 lg:w-full mx-auto">
                <div class="clearfix md:px-8">
                  
<div id="cf-browser-status" class=" relative w-1/3 md:w-full py-15 md:p-0 md:py-8 md:text-left md:border-solid md:border-0 md:border-b md:border-gray-400 overflow-hidden float-left md:float-none text-center">
  <div class="relative mb-10 md:m-0">
    
    <span class="cf-icon-browser block md:hidden h-20 bg-center bg-no-repeat"></span>
    <span class="cf-icon-ok w-12 h-12 absolute left-1/2 md:left-auto md:right-0 md:top-0 -ml-6 -bottom-4"></span>
    
  </div>
  <span class="md:block w-full truncate">You</span>
  <h3 class="md:inline-block mt-3 md:mt-0 text-2xl text-gray-600 font-light leading-1.3">
    
    Browser
    
  </h3>
  <span class="leading-1.3 text-2xl text-green-success">Working</span>
</div>

<div id="cf-cloudflare-status" class=" relative w-1/3 md:w-full py-15 md:p-0 md:py-8 md:text-left md:border-solid md:border-0 md:border-b md:border-gray-400 overflow-hidden float-left md:float-none text-center">
  <div class="relative mb-10 md:m-0">
    <a href="https://www.cloudflare.com/5xx-error-landing?utm_source=errorcode_524&utm_campaign=my.FQDN.xyz" target="_blank" rel="noopener noreferrer">
    <span class="cf-icon-cloud block md:hidden h-20 bg-center bg-no-repeat"></span>
    <span class="cf-icon-ok w-12 h-12 absolute left-1/2 md:left-auto md:right-0 md:top-0 -ml-6 -bottom-4"></span>
    </a>
  </div>
  <span class="md:block w-full truncate">Milan</span>
  <h3 class="md:inline-block mt-3 md:mt-0 text-2xl text-gray-600 font-light leading-1.3">
    <a href="https://www.cloudflare.com/5xx-error-landing?utm_source=errorcode_524&utm_campaign=my.FQDN.xyz" target="_blank" rel="noopener noreferrer">
    Cloudflare
    </a>
  </h3>
  <span class="leading-1.3 text-2xl text-green-success">Working</span>
</div>

<div id="cf-host-status" class="cf-error-source relative w-1/3 md:w-full py-15 md:p-0 md:py-8 md:text-left md:border-solid md:border-0 md:border-b md:border-gray-400 overflow-hidden float-left md:float-none text-center">
  <div class="relative mb-10 md:m-0">
    
    <span class="cf-icon-server block md:hidden h-20 bg-center bg-no-repeat"></span>
    <span class="cf-icon-error w-12 h-12 absolute left-1/2 md:left-auto md:right-0 md:top-0 -ml-6 -bottom-4"></span>
    
  </div>
  <span class="md:block w-full truncate">my.FQDN.xyz</span>
  <h3 class="md:inline-block mt-3 md:mt-0 text-2xl text-gray-600 font-light leading-1.3">
    
    Host
    
  </h3>
  <span class="leading-1.3 text-2xl text-red-error">Error</span>
</div>

                </div>
            </div>
        </div>

        <div class="w-240 lg:w-full mx-auto mb-8 lg:px-8">
            <div class="clearfix">
                <div class="w-1/2 md:w-full float-left pr-6 md:pb-10 md:pr-0 leading-relaxed">
                    <h2 class="text-3xl font-normal leading-1.3 mb-4">What happened?</h2>
                    <p>The origin web server timed out responding to this request.</p>
                </div>
                <div class="w-1/2 md:w-full float-left leading-relaxed">
                    <h2 class="text-3xl font-normal leading-1.3 mb-4">What can I do?</h2>
                          <h3 class="text-15 font-semibold mb-2">If you're a visitor of this website:</h3>
      <p class="mb-6">Please try again in a few minutes.</p>

      <h3 class="text-15 font-semibold mb-2">If you're the owner of this website:</h3>
      <p><span>The connection to the origin web server was made, but the origin web server timed out before responding. The likely cause is an overloaded background task, database or application, stressing the resources on your web server. To resolve, please work with your hosting provider or web development team to free up resources for your database or overloaded application.</span> <a rel="noopener noreferrer" href="https://support.cloudflare.com/hc/en-us/articles/200171926-Error-524">Additional troubleshooting information here.</a></p>
                </div>
            </div>
        </div>

        <div class="cf-error-footer cf-wrapper w-240 lg:w-full py-10 sm:py-4 sm:px-8 mx-auto text-center sm:text-left border-solid border-0 border-t border-gray-300">
  <p class="text-13">
    <span class="cf-footer-item sm:block sm:mb-1">Cloudflare Ray ID: <strong class="font-semibold">8f51e44ebc330e4d</strong></span>
    <span class="cf-footer-separator sm:hidden">&bull;</span>
    <span id="cf-footer-item-ip" class="cf-footer-item hidden sm:block sm:mb-1">
      Your IP:
      <button type="button" id="cf-footer-ip-reveal" class="cf-footer-ip-reveal-btn">Click to reveal</button>
      <span class="hidden" id="cf-footer-ip">81.56.88.133</span>
      <span class="cf-footer-separator sm:hidden">&bull;</span>
    </span>
    <span class="cf-footer-item sm:block sm:mb-1"><span>Performance &amp; security by</span> <a rel="noopener noreferrer" href="https://www.cloudflare.com/5xx-error-landing?utm_source=errorcode_524&utm_campaign=my.FQDN.xyz" id="brand_link" target="_blank">Cloudflare</a></span>
    
  </p>
  <script>(function(){function d(){var b=a.getElementById("cf-footer-item-ip"),c=a.getElementById("cf-footer-ip-reveal");b&&"classList"in b&&(b.classList.remove("hidden"),c.addEventListener("click",function(){c.classList.add("hidden");a.getElementById("cf-footer-ip").classList.remove("hidden")}))}var a=document;document.addEventListener&&a.addEventListener("DOMContentLoaded",d)})();</script>
</div><!-- /.error-footer -->


    </div>
</div>
</body>
</html>
 - 524
dt@https://my.FQDN.xyz/_app/immutable/chunks/fetch-client.DUPjmxtR.js:1:7504
it@https://my.FQDN.xyz/_app/immutable/chunks/fetch-client.DUPjmxtR.js:1:7428

Additional information

At the beginning (with few photos) it was working well. This is the only thing I can notice

[alextran1502]

Where do you get that log? it seems to come from CloudFlare, not Immich

[alextran1502]

Can you get the network request that has error when you access that page? You can find it in the network tab in F12

[pippo73]

Here is what I get. I've used the IP instead of the FQDN in order to avoid cloudflare. Hope it helps

[pippo73]

[pippo73]

For your info, I've also re-run the DUPLICATE DETECTION job on ALL the images, hoping it was some problem on the DB data, but nothing changed :-(

[pippo73]

while trying to find some trouble I got the following erro in the immich server

<--- Last few GCs --->

[17:0x272e6024000]   719202 ms: Mark-Compact 4052.3 (4139.2) -> 4039.5 (4142.2) MB, pooled: 0 MB, 3818.64 / 0.00 ms  (average mu = 0.144, current mu = 0.036) allocation failure; scavenge might not succeed
[17:0x272e6024000]   724658 ms: Mark-Compact 4055.3 (4142.2) -> 4042.5 (4145.0) MB, pooled: 0 MB, 5270.01 / 0.00 ms  (average mu = 0.080, current mu = 0.034) allocation failure; scavenge might not succeed


<--- JS stacktrace --->

FATAL ERROR: Reached heap limit Allocation failed - JavaScript heap out of memory
----- Native stack trace -----

 1: 0xe1bdfe node::OOMErrorHandler(char const*, v8::OOMDetails const&) [immich-api]
 2: 0x123e800 v8::Utils::ReportOOMFailure(v8::internal::Isolate*, char const*, v8::OOMDetails const&) [immich-api]
 3: 0x123ead7 v8::internal::V8::FatalProcessOutOfMemory(v8::internal::Isolate*, char const*, v8::OOMDetails const&) [immich-api]
 4: 0x146c615  [immich-api]
 5: 0x1485e89 v8::internal::Heap::CollectGarbage(v8::internal::AllocationSpace, v8::internal::GarbageCollectionReason, v8::GCCallbackFlags) [immich-api]
 6: 0x145a558 v8::internal::HeapAllocator::AllocateRawWithLightRetrySlowPath(int, v8::internal::AllocationType, v8::internal::AllocationOrigin, v8::internal::AllocationAlignment) [immich-api]
 7: 0x145b485 v8::internal::HeapAllocator::AllocateRawWithRetryOrFailSlowPath(int, v8::internal::AllocationType, v8::internal::AllocationOrigin, v8::internal::AllocationAlignment) [immich-api]
 8: 0x143415e v8::internal::Factory::NewFillerObject(int, v8::internal::AllocationAlignment, v8::internal::AllocationType, v8::internal::AllocationOrigin) [immich-api]
 9: 0x189588c v8::internal::Runtime_AllocateInYoungGeneration(int, unsigned long*, v8::internal::Isolate*) [immich-api]
10: 0x7904fa4ac476
api worker exited with code null

after that the docker logs command somehow "crashed" and exited