Zammad contains simple backup & restore scripts that can be executed via command line or cron job. You can find the scripts in the "/opt/zammad/contrib/backup" directory.
- Rename "/opt/zammad/contrib/backup/config.dist" to "/opt/zammad/contrib/backup/config"
- Configure backup path in /opt/zammad/contrib/backup/config if you want. Standard backup path is "/var/tmp/zammad_backup"
cd /opt/zammad/contrib/backup ./zammad_backup.sh
cd /opt/zammad/contrib/backup
./zammad_restore.sh
./zammad_restore.sh 20170507121848