From 3e9ea9a2cde8a526276dac2d6b34c667219e0502 Mon Sep 17 00:00:00 2001 From: Stacey Fenton Date: Thu, 8 Feb 2024 13:20:30 +0000 Subject: [PATCH] Update Vodafone description --- work/vodafone-uk.md | 15 +++++++++++++++ 1 file changed, 15 insertions(+) diff --git a/work/vodafone-uk.md b/work/vodafone-uk.md index 502336a..f754e7b 100644 --- a/work/vodafone-uk.md +++ b/work/vodafone-uk.md @@ -8,6 +8,21 @@ I'm currently working for Vodafone UK. My team is responsibile for My Vodafone O We are currently in the process of migrating from the legacy customer portal created ten years ago, to a brand new code base hosted in the cloud and built using the latest technologies. We've completely overhauled the UX to improve the performance and accessibility for our customers. +There were many issues with the legacy portal application which led to the decision to completely rebuild: +- It was a single code base with little flexibility to optimise customer journeys without aligning to a major quarterly release. This meant it took an average of 12 weeks to deploy front-end changes to production. +- The application was not mobile responsive. +- Page load times were over 4 seconds. +- There was no automated testing in place. +- Overall poor customer experience, with -16 NPS in the billing journey + +Through the new platform we have delivered: +- A mobile-first responsive application. +- Page load times under 2 seconds. +- Code changes deployed to production in less than 30 minutes. +- Improved customer satisfaction (+25 net promoter score in billing journey). +- Automated visual regression tests and end-to-end synthetic tests. +- Recognised in industry awards: ECCCSA - Best Customer Experience Redesign and UK CX awards - Best Digital Transformation. + ### Technologies used React, TypeScript, JavaScript (ES6), Webpack, Vite, Terraform