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--**** README/index --***-- wiki/documentation ****--

osticket/simpleticket install 1.9 series

Thank You for Choosing osTicket fork: simpleticket! this its the installation index guide.

The software have a build-in installer that will guide you every step of the way in the installation process.

Requirements

Any OsX, BSD like or linux distribution older or newer can run this software, this fork does not support guindoser like OSs.

Hardware requirements

  • Any computer with enought space depending of your support ticket target
    • as example a low-end laptop but with good hard-drive are mandatory
    • space of 1000Mb for a aprox of 30000 tickets without attachments, space will depend of your attachments.

Software requirements

  • web server: any web server
    • recommended lighttpd due easy of setup, for ngynx need extra config files see [1]
  • php:
    • PHP v5.3 or greater - recomended 5.4.30 as minimun (*)
    • MySQLi extension for PHP module loaded and working
    • PHP IMAP extension - Required for mail fetching but not mandatory
  • database:
    • Mysql v5.1 / MariaDB 5.2 minimun
  • Optionally in order of relevancy:
    • Gdlib extension
    • PHP XML extension - recommended for XML API procesing and integrations.
    • PHP XML-DOM extension - recommended for HTML email processing.
    • Mbstring extension - recommended for all installations
    • PHP JSON extension (faster performance ?¡?) not necesary.
    • Phar extension - recommended for plugins and language packs from official osticket, not mandatory.

NOTE (*) the 1.9 series are no php 7.2 ready, and the 1.10 release need php 5.4 as minimun.

Download

Please use the releasse page for download at releases.en.md

You can download a single file with all compresed, as tarball, only click here for lasted:

Installation

Lest assume the following environment:

  1. A local install, so all will be refered into the 127.0.0.1 address ip machine.
  2. Has access to a terminal program with console and a root/administrator access/password to type commands.
  3. Has access to a MySQL/MariaDB database with a username and their respective password.

The easy and simples way its put all the files in root web server, by example if root web server are /var/www/html then put the complete osticket files inside a new directory as /var/www/html/simpleticket/ then..

A professional way its to use aliasing, this means download in a directory away from webroot, then make aliasing of the real path directory to the webb root place into the web server.

Pre-setup preparation and file permission###

osTicket installer requires ability to write to the configuration file, include/ost-config.php so then before start to install, get sure you copy the ost-sampleconfig.php file to ost-config.php inside include directory.

once done, open a browser and call http://127.0.0.1/simpleticket the setup program will redirect to proper screen to install.

Procedure setup screen

Pre-setup installation data: osTicket's installation script will attempt to auto-detect paths and any permission issues.

  • If the script spots any configuration errors then it will not allow you to continue until the errors are corrected.
  • If everything checks out, you will be presented with a form to fill in the required information.

Please fill the user admin login, names, info, database user, name and address, and very important, emails of admin and system.

  • Fill database username and password, also the database name
  • Email user admin and email for send or system mail must be different, Email will work only with php-mail module enabled.
  • If any errors occurs, go back and check the data entered.
  • On valid data the script will create and populate the database plus write a configuration file.

Note that the installer performs basic configuration required to get osTicket up and running. Further configuration is required, post-install, to make the system fully functional.

Your next step is to configure and usage of the system please read wiki-configure-index.md to configure and parametrize your installation and then finally read wiki-usage-index.md.

See also:

  1. wiki-install-index.md
  2. wiki-configure-index.md
  3. wiki-usage-index.md

Specialized install guides

external usefully information.

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