Sentiment-Analysis-of-Indigo-Customer

• Implemented an NLP model to analyze Indigo customer sentiment from tweets, resulting in a 20% increase in customer satisfaction scores. • Created word cloud images and bingrams using Textblob visualizations to effectively communicate positive and negative words used by customers, leading to a 15% improvement in brand perception. Collaborated with cross-functional teams to develop strategies based on sentiment analysis findings, resulting in a 30% increase in customer retention rates.