Update Vodafone description

work/vodafone-uk.md

@@ -8,6 +8,21 @@ I'm currently working for Vodafone UK. My team is responsibile for My Vodafone O
 
 We are currently in the process of migrating from the legacy customer portal created ten years ago, to a brand new code base hosted in the cloud and built using the latest technologies. We've completely overhauled the UX to improve the performance and accessibility for our customers.
 
+There were many issues with the legacy portal application which led to the decision to completely rebuild:
+- It was a single code base with little flexibility to optimise customer journeys without aligning to a major quarterly release. This meant it took an average of 12 weeks to deploy front-end changes to production.
+- The application was not mobile responsive.
+- Page load times were over 4 seconds.
+- There was no automated testing in place.
+- Overall poor customer experience, with -16 NPS in the billing journey
+
+Through the new platform we have delivered:
+- A mobile-first responsive application.
+- Page load times under 2 seconds.
+- Code changes deployed to production in less than 30 minutes.
+- Improved customer satisfaction (+25 net promoter score in billing journey).
+- Automated visual regression tests and end-to-end synthetic tests.
+- Recognised in industry awards: ECCCSA - Best Customer Experience Redesign and UK CX awards - Best Digital Transformation.
+
 ### Technologies used
 React, TypeScript, JavaScript (ES6), Webpack, Vite, Terraform